Privacy Policy

Last updated:

At Belere Hotel Rabat, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, or use our services.

1. Information We Collect

We collect information that you provide directly to us, including:

Personal identification information (name, email address, phone number, date of birth)
Payment information (credit card details, billing address)
Booking and reservation details
Preferences and special requests
Account credentials (if you create an account)
Communication preferences

We also automatically collect certain information when you visit our website, such as IP address, browser type, device information, and usage patterns through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

Process and manage your reservations and bookings
Provide customer service and respond to your inquiries
Send you booking confirmations, updates, and important information
Process payments and prevent fraud
Send you marketing communications (with your consent)
Improve our services and website experience
Comply with legal obligations
Ensure the security and safety of our guests and property

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

With service providers who assist us in operating our business (payment processors, IT services, marketing agencies)
When required by law or to respond to legal processes
To protect our rights, property, or safety, or that of our guests
In connection with a business transfer or merger
With your explicit consent

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our website. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to access: Request a copy of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your data
Right to restrict processing: Request limitation of how we use your data
Right to data portability: Request transfer of your data
Right to object: Object to processing of your data
Right to withdraw consent: Withdraw previously given consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. For more information about data suppression, please visit our Data Suppression page.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Children\'s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.